FAQ

Answers to Your Most Common Questions

Not everyone is an expert on heat pumps, UV lights and best maintenance practices. Wingate has collected some of the most common HVAC questions we’ve heard from our clients and put them here so you can find quick answers.

  • What is HVAC?

    HVAC is short for heating, ventilation and air conditioning. HVAC is most often used to depict the whole heating and cooling system consisting of the ductwork, air filters, humidification controls and registers.

  • What regular maintenance do heating and air conditioning systems need?

    The most important part of HVAC maintenance is maintaining unrestricted airflows. Dust, dirt and debris are an HVAC system’s worst enemies. Whether it is an indoor or outdoor unit, you must keep all filters clean and heat exchangers and coils free of restrictions.

    We recommend your heating and cooling system be checked and serviced twice a year; ideally a spring and autumn tune-up. Also, we recommend you change your filter regularly, depending on the type of filter you have. This alone can eliminate many of the most common problems that need fixing and can significantly reduce the likelihood of a serious breakdown.

  • How do I know if I have an existing warrant on my furnace, air conditioner or HVAC system?

    Locate the label on the outer surface of the equipment for a manufacture date. If the equipment is less than five years old, it may have a warranty. Warranty terms and conditions vary by manufacturer and the installing company. Wingate can verify the warranty status of your heating and cooling system via your warranty form.

  • Why do I need to change my filter regularly?

    Regular filter replacement helps your heating and cooling system operate at peak levels and improves your indoor air quality. It is important to change these filters regularly to ensure proper airflow and to keep your home free from dust, allergens and germs. Depending on the type of filter you have, you may require weekly or monthly filter replacements. Wingate technicians will recommend the ideal filters and replacement schedules for your home.

  • Is sound an issue for heating and air conditioning?

    Yes. For starters, loud heating and cooling equipment can disrupt your day-to-day activities, harming your home’s comfort and quality of life. And while some ACs and heat pumps are louder than other models, a sudden increase in noise can be a sign of trouble. If your AC or furnace begins to emit scraping noises or strong vibrations, bring in a Wingate technician to take a look.

  • How do I know if my AC is big enough?

    Bigger isn’t always better; performance and efficiency are what really count. Before purchasing a replacement system, make sure your system is sized to match your needs and budget. Wingate will thoroughly assess your home and comfort requirements to determine the proper size and make an appropriate recommendation.

  • How can I increase the efficiency and life of my home’s heating and cooling systems?

    Here are some simple tips:

    • Clean and replace your filters frequently.
    • Your system will heat and cool more evenly when the blower is in the “on” position. The blower provides constant air movement throughout the home and allows for better filtration.
    • Install shades, drapes, shutters or screens on windows that are exposed to extreme sunlight to keep room temperatures at moderate levels.
  • How can I eliminate indoor odors?

    You may have tried to cover up indoor odors by spraying air fresheners or lighting candles. But, these tactics mask odors without resolving the underlying causes. Some of these remedies may even introduce new chemicals that further harm your indoor air quality, leading to allergies and eye irritation.

    Bacteria, dust mites, animal dander, cat saliva and mold may also be at the root of your odor problem. One method to purifying the air is integrating germicidal (UV) lights into your HVAC system. These useful tools sterilize your HVAC system by killing mold and microbes, many of which may be the source of the odor.

    Sometimes, poor ventilation contributes to unpleasant odors. Stagnant air and condensation on walls and windows are common signs of poor ventilation. Our certified technicians can inspect your home to determine if these issues are plaguing your home. They’ll also offer potential solutions for improving your ventilation and circulation.

  • How do I know which indoor air quality product is right for me?

    No two homes are alike, so the answer will differ from customer to customer. Some people are more sensitive to irritants or allergens. They may be interested in an air purification system to reach their ideal comfort level. Residents with hardier constitutions may only want to invest in a strong air filter. Wingate technicians can evaluate your household and present their findings in a Home Health Report Card so you can decide on the right steps for your family.

  • How healthy is my indoor air?

    Studies by the U.S. Environmental Protection Agency have found indoor air pollution can be two to five times—and occasionally 100 times—higher than outdoor air pollution levels. Regular dusting and vacuuming can help reduce the amount of dust and dust mites in your home. To remove smaller particles, homeowners can turn to filtration devices, which can feature UV lights, air filters, energy recovery ventilators, heat recovery ventilators and electronic air cleaners. Wingate technicians can evaluate your home and share their findings in our Home Health Report Card, which will recommend which air improvement devices are right for you.

  • At what temperature should I set my thermostat?

    Temperature settings depend on the time of year and your personal preferences. In the winter, 68 degrees to 72 degrees is the norm while 75 degrees to 80 degrees is the summer range. Some families raise or lower their temperatures when they’re not home to save on energy, but Wingate advises not to make any drastic changes. Temperature swings of more than 5 degrees will force your unit to work harder to reach your desired temperature setting.

Answers Straight from the Horse’s Mouth

Do you have a question we didn’t address here? Send us your inquiries through our online messaging tool or call us at 513-216-5699. We’ve been providing tips and advice to residents around Butler County, OH, for more than 50 years.