Reviews and Testimonials

Plumber and HVAC Customer Reviews

Wingate has been pleasing customers in Hamilton County, OH, and nearby since 1968. Our customer service, quality work and professional demeanor are second to none. Need more reassurances? Check out the high grades we’ve been awarded through customer reviews.

4.9
Based on 855 reviews
Anne Huddleston
Anne Huddleston
21:05 20 Feb 24
Adam was very personable and professional. He took the time to explain everything and was prompt, courteous and very knowledgeable. The job was done tight! All my service people from Wingate have been first rate.
Randy Proctor
Randy Proctor
23:35 17 Feb 24
Robbie came out and got my system working amazingly. He explained everything to me in a way that I could understand, he offered maintenance services (without being pushy) and let me decide on which plan worked best for me. Excellent experience; highly recommend.
Marcy Titgemeyer
Marcy Titgemeyer
15:14 26 Jan 24
Wingate’s office staff is polite, very friendly & easy to work with. Any tech that has been to my home has been very thorough. I don’t feel like I have stand right next to the tech during any service call & I trust what they diagnose.100% recommend Wingate!
Linda Durbin
Linda Durbin
00:40 25 Jan 24
Woke up today with no hot water. Finally time to replace our 25-yr old water heater. Wingate Plumbing sent out a skilled technician this afternoon who was able to replace our water heater the same day. I really appreciate the quick turnaround time! Great service!This is the 2nd time our family has used them to replace a water heater. I highly recommend Wingate plumbing!
Nadia Prather
Nadia Prather
05:04 23 Jan 24
I highly recommend Wingate. We had been having issues with our Furnace for a while and the guys we kept calling each time the issue occurred was unable to tell us what was wrong. My husband called this company, Wingate and things changed. They came over to inspect the furnace and Robby did a thorough inspection. He was able to tell me things that needed to be repaired and things where maintenance work was needed. After looking at my options for repairs and maintenance, I decided a new furnace was needed. We then met with Aaron to discuss specifics. Aaron was extremely knowledgeable and easy to talk with. Once we decided on specifics we had an appt to install within less than a week. The guys were very good at communicating when they would arrive and they were on time. The install should have taken a couple of hours but they were done in 2 hours. We were so satisfied with the service provided we signed up for their membership. We have since had a pluming inspection and a roofing inspection. Each time we have had excellent service with very knowledge and professional people.
Lynita Davenport
Lynita Davenport
12:15 18 Jan 24
I am extremely impressed with the service I received from Wingate Heating, Cooling and Plumbing. Technician Ty Hendricks was dispatched to resolve my furnace issue on one of the coldest days we have had this season. He was extraordinarily pleasant and professional. I received a call from the Wingate office within minutes of requesting a quote via Angie's List to set my appointment time. It was a great relief to be assured that a tech would be sent that very day. A text message came through with a picture of Ty and I received a voicemail message from the technician advising me of his ETA. While the tech was in my home I also received a call from Chris the owner of Wingate. Ty checked out the furnace and before making any repairs brought me pictures from his inspection and explained what I was looking at. My furnace is original to my condo and it needed a couple of parts to operate efficiently. Ty explained my options clearly and without pressure and then was able to make the repairs during that same visit. He also provided information regarding a program that Wingate offers at a very reasonable cost which will include two visits a year and discounts on service. The program also gives me priority in the scheduling queue. The service visit cost was also reasonable and when it was all said and done my charge for the day was less than $700 which included the service visit as well as the program and the parts and labor involved. I cannot think Wingate enough for the way they run their business. As well their technician Ty Hendricks is to be commended. My furnace was up and running within just a few hours of my quote request. My condo really never had the opportunity to get cold before the furnace had been inspected and repaired. I highly recommend Wingate Heating, Cooling and Plumbing should you require service.
Kelly Maupin
Kelly Maupin
21:28 12 Jan 24
I reached Wingate after several other companies were unable to help us today or even within the next week. One place even told us they weren’t even taking on new customers! The gentleman who answered the phone was positive, upbeat, professional and very helpful. He was able to get a tech out for our issue in about an hour. The service tech was also very pleasant to talk to and clearly explained what was going on and how he could resolve our issue. As a business owner I appreciate the extra effort Wingate puts forth at every step of their process with customers. It truly pays off and I will absolutely recommend them to anyone I need of their services. Thank you!
Ginnie Canfield
Ginnie Canfield
15:03 06 Jan 24
Wingate is and always been a great company for our family. They installed our heating and cooling system and now our water heater. The Wingate Heating and Air staff is so professional From the first time they have been on time, they call ahead and send an email to let you know who is coming. They have always been and done what they said the job needed. And gentlemen thank you for working late and working until the water heater was running nice hot water. With a baby and a 6 year old in the house They were life saver’s. We will always use Wingate’s Heating and Air. Oh I almost forgot, the prices are great and I am a price shopper. They will be back for more jobs.
Karen Riel
Karen Riel
18:19 05 Jan 24
It was a pleasure working with Wingate Plumbing today. It's never good being without hot water, but Justin arrived right on time as expected, and within 3 hours had the water heater installed and we were back up and running. Our 2 techicians were so polite, professional, kept the work area clean, and treated me like they would their own family. I'm very grateful. And the price was right where I expected it to be.
Chris Collins
Chris Collins
16:57 04 Jan 24
I had another company quote me for a sewer pipe repair and went to Wingate for a second opinion (I had used them before and had a good experience). The technician (Adam) came up with an innovative solution to our problem and saved me a ton of money. We had several conversations to make sure the plan was solid, and he was always super professional and knowledgeable. I had them do the work and they did a great job, following through on all their promises and working effectively and efficiently. They even went above and beyond and helped me with a small unrelated project while there. I was extremely pleased with the end result, and the entire experience as a whole. They've earned my business and I will happily recommend them moving forward.
Margie Skidmore
Margie Skidmore
22:30 28 Dec 23
We always trust our HVAC needs to Wingate. We've been loyal Wingate customers for almost 10 years. Chris, Ty and the entire team are always efficient, super friendly, and provide a great value.
Robert Schaaf
Robert Schaaf
21:19 22 Dec 23
Alex arrived and had an idea of what was wrong with the furnace after taking a look. Determined the port needed to be cleaned, after cleaning fired right up. Did annual check up as well. Definitely would recommend them.
Brenda Bertsch
Brenda Bertsch
18:34 06 Dec 23
Wingate is a very customer service driven company. My husband and I are beyond satisfied with our decision to have Wingate install our new HVAC system 18 months ago and the service we have had since the system was installed. Thank you Wingate.
Bryan Calardo
Bryan Calardo
16:03 16 Nov 23
Wingate Roofing is A+ from start to finish they explained everything is easy to understand language and made sure i was happy with each piece. Scheduling was a breeze and installation was great - all finished in one day. They cleaned up very well, with a second trip out to ensure that all the nails and debris were picked up. All things considered, I wouldn't trust any other company to do my roof.
Austin Reinert
Austin Reinert
21:19 30 Oct 23
The Wingate team is an excellent company for all your heating, cooling, plumbing and roofing needs! Their quality of work and level of professionalism is to be admired!Chris wingate and his team were extremely helpful in the replacement of my outdated oil furnace and ac unit. I will always recommend wingate and will be a long time customer!
Katelyn Hoffbauer
Katelyn Hoffbauer
15:46 20 Oct 23
From Bruce & Patty Hoffbauer:Chris Wingate & his employees did an outstanding job installing my new HVAC system. They were very thorough with their inspection of the system and they took their time explaining every option. Not only did they do a professional job installing the system, they had many follow up discussions to ensure we were completely satisfied. They left my house as clean as they found it and they were completely finished in one day. I would highly recommend Chris Wingate & his team if you have any Heating or Cooling issues. The Wingate company also installed an HVAC systems in my son’s house recently. A shout out to the Service Technicians Aaron Wingate & Alex Miller, the Installers Justin & Aiden, & Sales Manager Aaron Faughn. I even received a text message from the owner Chris Wingate with his personal cell number if I had any questions. A great customer friendly business.
Juanita Francis
Juanita Francis
17:22 18 Oct 23
Called yesterday because our hot water heater was out. Adam came within a couple hours and gave us an estimate. They came this morning and installed new heater. Both Adam and Seth were very professional and courteous. Work was completed in timely manner.
Bill Zeilman
Bill Zeilman
14:27 07 Oct 23
I'm very happy with the job that Wingate did on our roof and gutters. Matt was very knowledgeable and helpful working with our insurance company. The crew was skilled and did a great job. I would highly recommend them.
Doug Blevins
Doug Blevins
22:06 02 Oct 23
Alex Miller did an excellent job diagnosing the repair required for my residential A/C Unit! Not only was he efficient about the repair but he was also very personable! Excellent Wingate employee! Highly recommended!
Sarah Mitsui
Sarah Mitsui
14:04 08 Aug 23
We have used Wingate for our HVAC and plumbing. When you call, you get friendly service. The technicians call before coming out, they are on time, and so professional. They explain everything they are doing and are so friendly. I have never felt talked down to or pressured into a service. We will continue to use Wingate when issues arise and highly recommend to anyone needing service
Michelle King
Michelle King
17:39 03 Aug 23
Matt Eiting was very helpful and knowledgeable through the entire process of selecting shingles to scheduling our new roof installation. The crew did a seamless job with attention to detail and cleanup. It was nice to have folks that were professionals to work with and made our customer experience painless. I highly recommend Wingate and will use them again in the future!! Thanks.
spanky19018
spanky19018
00:20 21 Jul 23
I gotta say I’m very happy with my new roof install by Wingate. Matthew was very helpful in our decision making on what best suited our needs. He made it manageable dealing with insurance and making sure he was keeping our best interest in mind while doing so. His crew did a wonderful job and the roof was a one day install which was very nice!
Juanita Hall
Juanita Hall
20:02 14 Jun 23
Wingate Heating, Cooling, Plumbing, and Roofing were awesome! They were respectful and professional in replacing my furnace's heat exchanger. Not only did they replace it, they made sure my gas furnace is running more efficiently by adding air duct work as performed by Ty, Robby and Johnny. They did a fantastic job! Most of all, they cleaned up after themselves and kindly answered all my questions. Ty was awesome with explaining to me as a new home buyer how to operate the furnace, water heater, and AC along with giving me tips to make sure they are running efficiently. I was very impressed with this service especially since I'm Deaf, they made sure I understood everything they were saying with respect and professionalism. I highly recommend this company!!
Sybilka Storie
Sybilka Storie
12:31 08 Jun 23
As the homeowner of a house that is well over 100 years old, the charm of it is matched by the not so fun surprise repairs that pop up from time to time. We have used Wingate for maintenance since moving in and recently needed to replace the AC unit. Wingate representative Aaron was the perfect person to help us with this substantial investment. Personable, professional and extremely helpful, I really appreciated that I didn't feel like I was being given a sales pitch but rather a straight forward and educational assessment and guidance to find what would be our best option. He went above and beyond to expedite the process which was fantastic. The installment team led by Justin was punctual, efficient and polite and I highly recommend Wingate for those important repairs/replacements needed to maintain the comfort of your home.
Allison Goodpaster
Allison Goodpaster
23:53 07 Jun 23
Ty was very professional and knowledgeable. He explained everything thoroughly and gave options for items that needed to be addressed now and items that could wait or that would need to be addressed in the future. I feel confident that we were given the best service possible and now we will be responsibly servicing our heating and cooling each year with their reasonably priced contract! I highly recommend Wingate.
Tanya Scholl
Tanya Scholl
01:41 01 Jun 23
Called Wingate at 0900 this morning due to AC going out last night. The technician, Alex called me around 12:15 to let me know he would be at my house shortly to take a look at my system. He was thorough and professional in his inspection. Gave all options on the repairs that were needed. He was able to identify and fix the issue in a couple of hours and we are enjoying a much cool evening than last night. From the answering service to Emily at the office to Alex. All were very helpful. This is the third time they have come to my rescue. I will continue to use them and recommend them to anyone who asks.
MacKenzie Kenkel
MacKenzie Kenkel
11:54 18 May 23
From the first phone call, we were so impressed with Wingate and their professionalism and friendliness. Making such a big decision about replacing our AC and furnace was initially intimidating, but Aaron was patient and took the time needed to help explain our options and answer all of our questions. The installation team was on time, professional, and quick! Responsiveness is a big deal for us, and we never were left waiting for an answer from any part of the Wingate team. Their attention to detail and care of the customer are evident, and we are so very pleased with our entire experience! Thank you!!
Christina Williams
Christina Williams
13:55 28 Apr 23
From start to finish we could not have been more impressed with Wingate! We recently purchased a home and knew we were on borrowed time with our a/c and furnace system. When we went to use our a/c system and it didn’t work we made the call to Wingate. They were able to have our technician, Ty, come out within an hour. Ty was awesome and thorough. He made sure to have a complete understanding of our system and identify the problem areas. When the repairs seemed too costly and not worth the investment, he immediately connected us with Aaron (the sales representative) to meet with us and go over our options. When we met with Aaron, he walked through our house to make sure he had a clear picture of our system prior to explaining our options. The new system packages had several options and opportunities to customize our system and allowed us to meet our price point with ease.The install technician was Justin and team (we were not home so I apologize for not naming everyone who worked so hard to install). They worked diligently to install our new system with care.I can’t speak highly enough of the professionalism the Wingate team showed. It is said that you get what you paid for. I have to disagree, the five star care we received is far beyond what we paid for! Well done Wingate!!!
Christine Crowthers
Christine Crowthers
23:21 06 Dec 22
If I could leave 100 reviews of Wingate Mechanical, I would. I cannot say enough about this company and their exceptional customer service that goes above and beyond.NowI cannot say enough about this company and they’re exceptional customer service that goes above and beyond.Nowadays, good customer service is hard to come by…and Wingate has exceptional customer service, and attentiveness to every detail.We had an issue with our septic, and the response time, professionalism, and care sets them apart from any other company. They think of all the little details, even as far as cleanup, which could’ve been a messy job for myself, but they took care of that as part of the service. my loyalty will always lie with this company because of how we have been treated. We feel like family or friends. Every time they are here and we will continue to come back for any service that they could ever provide. Thank you so much, Chris, and especially Scott for everything you have done for us . We appreciate you more than you’ll ever know.
Kelly Jane
Kelly Jane
16:20 19 Oct 22
I am a Wingate customer Now! I had been using another company for years but had seen the billboards and thought I might try them next time I need service. Well it was sooner than I thought. I needed to to turn my heat on this week and I knew immediately there was an issue. I called and spoke to Travis he was very efficient and got me scheduled. Alex came out and so professional and on time. He fixed my system and educated me on additional options for my system. Great Company! Thanks Wingate!!
Dave Klotz
Dave Klotz
17:47 11 Oct 22
I recently had Wingate out to my house for a furnace check-up as part of their annual Maintenance Plan. (the plan is only $9.99 a month and includes a ton of great incentives) Prior to the appointment, I received multiple reminders with detailed information, including a picture of who was going to be at my home. Alex called to let me know he was about 10 minutes out, asking if the timing was still convenient for me ... and even asked about any pets to be aware of, or young children who may be napping! Extremely thoughtful. When he arrived he had a new trainee with him, Robbie. They were both exceedingly professional, courteous, and knowledgeable. They performed the furnace inspection in a very timely manner and reviewed every possible next step with me regarding maintenance, cleaning and part-replacement options ... with no high pressure. Perfect job.A+ service and highly recommend!
NAtalie Akin
NAtalie Akin
00:49 06 Oct 22
This was my first time ever needing a plumbing service and Wingate did such a fantastic job! For starters, they were able to set me up with an appointment very quickly and kept me up to date in the lead up to my appointment. The service technician, Ty, provided excellent customer service. He clearly explained every step of the process and all of my different options to remedy my issue while answering any questions I had. After the service, I got a bag of caramels in the mail which was a fun surprise. The customer service was top-notch at every step— friendly, professional, & fast. I will definitely look to Wingate for any future heating/cooling/plumbing needs.
Nic Black
Nic Black
18:12 15 Aug 22
Alex and Dakota did a great job. Called Sunday for non emergency service and Wingate had it done by Monday afternoon, and had called to get the appointment set by 8 AM. We have used them several times and it's always this way. Techs are helpful, knowledge, and professional. Office communication is REALLY good as well. I Appreciate this type of above and beyond service from any service company. THANKS Wingate!
Pamela Hulme
Pamela Hulme
18:43 20 Jul 22
I’ve used Wingate before and have always been satisfied with their service. I have an older air conditioner and they come out once a season to check it out and have never pushed me to get a new one. Our air conditioner stopped cooling the other night and they were quick to call back. They came out early the next morning and found it neede a capacitor. They replaced it and we were back in business. Great job and friendly service.They came back a few years later and replaced our air conditioner, they did a great job and were very reliable. Came on time and had it done in 4-5 hours. Justin and Justin did a great job.
Cassie Nedeljko
Cassie Nedeljko
12:29 15 Jul 22
When my A/C stopped working in the dead of summer I had no idea what to do… luckily, my friend mentioned Wingate and I’ve never been so pleased by a professional service. They were quick, responsive, professional, knowledgeable, friendly and made me feel 100% comfortable. I couldn’t believe how quickly they diagnosed my problem and sat down with me to make sure I fully understood my options moving forward. Couldn’t recommend this company more!!!I worked with Alex, Justin, Justin & Aaron - all were absolutely amazing!
Ally Willauer
Ally Willauer
02:21 13 Jul 22
Our AC went out on a very hot summer day, and Wingate responded quickly to our inquiry that morning.By the afternoon, Ty was at our house for the repair. He walked us through the issues and estimates for repair. Given the age of our HVAC system, we also asked for quotes to have it replaced. Aaron was fantastic. He was extremely patient and knowledgeable, providing us with the information we needed to make an informed decision. Shortly thereafter, Nate and Justin were out to replace both the AC and furnace. They demonstrated the new units and explained how to use the new equipment. All team members were polite, professional, and punctual (always calling ahead of time as a courtesy). It is evident throughout their consistent communication that Wingate truly has the customers’ best interests in mind. We highly recommend Wingate!
Sadie Mintkenbaugh
Sadie Mintkenbaugh
22:34 11 Jul 22
Our A/C has not been holding up to the heat outside and Wingate was able to help us out right away! We gave them a call and Ty and Robby showed up the same day to help. They gave us a detailed run down of the issue and recommended what steps to take next. Ty and Robbie were super professional, very kind and I would absolutely recommend them to anyone! Thanks so much for providing outstanding service.
V G
V G
20:55 11 Jul 22
I moved into a new condo back in the Fall and finally had time to call for service for the Spring/Summer timing. Many individuals in my condo building use this company. I was originally considering using my own prior company that had installed my new system in my old condo. But since so many of my new neighbors used Wingate, I thought it would be a good idea to use a company that is already knowledgeable of our building.I’m VERY pleased with the Customer Service with Wingate today. Ty and his apprentice, Robby, were very helpful in providing answers to all of my questions. As it is a whole new setup and new to me (vs my prior condo) in how this condo building was setup in my maintenance room.These days, helpful (& willing to spend the time needed) customer service is hard to come by and Wingate went above and beyond to make me feel comfortable and satisfied with my new condos setup and what was needed to keep it clean and running going forward till my fall/winter serviceExtremely friendly service, professional and courteous. I have just signed up for the monthly maintenance plan to continue with them in the future. Kudos to the entire team!
Raf Alejandro Fernandez
Raf Alejandro Fernandez
21:19 05 Jul 22
Ty and Robbie were very professional and courteous. Nice to talk to. Ty explained to me on what Iam going to expect with the job service. Very thorough. Wingate Heating and Cooling was suggested by my sister to me. I’d actually called someone before to come to fix the A/C problem. But never heard from them.That’s the reason that I’d called my sister to asked her if she knew anyone that’s reliable to fix my A/C. The bottom line is, I am happy and satisfied with the overall results. I will definitely recommend Wingate to anyone.Thank you Ty and Robbie.
Doug Klueh
Doug Klueh
16:18 30 Jun 22
First time customer after calling around and trying to find someone to come out in a reasonable time frame to check/clean our AC. Impressed by the communication once I made the appointment - text, email - confirming the appointment, reminder the day before, call the day of - all great communication.Our technician, Dakota, was fantastic! She was very thorough in her inspection both inside and out, documented the entire inspection in pictures (before and after) and walked me through everything before signing off. She also got me signed up for their bi-annual membership program for HVAC system checks. A great value not just for the cost of the Service, but also provides access to 24/7 service if something goes out. Highly recommend and wish more service companies operated this way!!Also great to see a young, ambitious lady like Dakota getting involved in a career in the trades. We need more young individuals embracing the trades for which I am happy to support!
Eric Uhlhorn
Eric Uhlhorn
18:23 23 Jun 22
Excellent experience from start to finish! I can’t say enough good things about their kind courteous and knowledgeable service. Wingate installed my new furnace and ac unit in one day on one of the hottest days of the year. Very informative and the quality of work/craftsmanship was second to none. My family is forever grateful!
Jason Krall
Jason Krall
22:21 17 Jun 22
Wingate was the only HVAC company able to come out and repair our system the same day I called. Our AC went out and with a heat wave coming we needed to get it fixed right away. My technician, Alex Miller arrived on-time, was very professional and gave us great advice on maintaining our system while also fixing our issue quickly. The cost for the service and parts was below what we were expecting as well. Thanks for the great service and response.
Allison Hicks
Allison Hicks
16:43 07 Jun 22
Wingate has always been professional when they have visited. Technician Alex (that has visited me numerous times over the last year or so while in training and is now here on his own having completed his training) continues to be courteous, efficient, and informative. He's always been respectful, not only of myself and my time but he is also friendly with the animals of the household too :)
Steve Conn (SGConn99)
Steve Conn (SGConn99)
02:28 27 May 22
Had never heard of Daikin but Aaron challenged me to simply compare them with one of the “big name” companies. I was impressed. The system was installed just two days ago and I have high expectations but if it works half as efficiently as the installers did I shouldn’t be disappointed.The company had been professional and responsive every step of the way…especially since I can be kind of picky when it comes to spending this kind of money. It looks like everything will pay back huge dividends in the long run.Like I said, too early to give too much feedback on the product other than it looks clean and “top of the line”. I’ll check back in with an update after it’s been working through the summer.
Rhiannon Robinson
Rhiannon Robinson
20:57 24 May 22
After dealing with multiple heating and air companies in the past, Wingate has been by far exceeded all expectations and has been absolutely incredible to work with.Travis and Amanda in the office were fantastic and got me scheduled much quicker than I anticipated.Michael, the technician, was punctual, incredibly knowledgeable, and diagnosed the issue with our AC right away.My overall experience has been nothing short of amazing and I can not recommend the entire Wingate team enough!
David Tabor
David Tabor
19:06 18 May 22
One of the most professional companies around. Every person that I've dealt with has been very courteous, professional and knowledgeable. Thanks to Alex, Aaron, Nate and Justin for excellent work! And finally, thanks Chris for caring for your customers and for your workers! I'll recommend this company to everyone!
Kristen Meere
Kristen Meere
19:40 13 May 22
Wingate installed a new furnace and AC three (?) years ago, and I was very happy with them at that time. Since then, they've done maintenance on the units. Today, Dakota and Chris came out for routine AC maintenance, and I continue to be very happy with the service. First, it was great to see a woman in this industry. Dakota was very friendly yet professional, knowledgeable, and thorough. She gave me more information than anyone ever has. She made a recommendation but didn't pressure me when I declined. (Chris was great as well, but Dakota seemed to be the primary technician today). I'm happy to recommend them and Wingate.
Lemon Playz
Lemon Playz
15:25 11 May 22
We were having issues with our AC unit and Ty came out to check it. He was very informative and professional he made sure to explain everything in a way we would understand. He was more than helpful on getting us in the right track to getting our unit replaced. I definitely would recommend this company to anyone!
Kim Luken
Kim Luken
03:09 11 May 22
This was my first time using Wingate and I was very happy with the service. My tech Alex was very professional. He was very knowledgeable and explained everything he was doing. I would highly recommend this company.Since my last post I have had a new furnace put in by Wingate. My techs Justin and Dante worked above and beyond to make sure everything was perfect, even staying late till they were sure everything was working. I am very happy with everyone I have delt with and would highly recommend them. Thank you Wingate!
Kim Westendorf
Kim Westendorf
15:48 05 May 22
We had a current HVAC system (furnace/AC) replaced as well as a new ductless mini-split system added in another part of the house. The removal of the old system and the installation of the new happened over a 3-day period, during which the installation team was always on-time, professional, and great about explaining what was happening at each stage of the process. The team encountered some unexpected challenges, but they let us know if anything had to be changed from the original time/equipment estimates and gave us options. The whole team was great, from Nick (who originally discussed our options and gave us our initial recommendations/estimates) to Brett and the whole installation team (Justin, Dante, Nate, and Justin), who really went above and beyond. Highly recommended.
Joe Hall
Joe Hall
17:18 04 May 22
Ty was very Professional, Knowledgeable, Courteous, Thoughtful, and took the time to explain each action he took, why he did it and The Results/ Recommendations. He was not in “ Rush Through Mode” and took the time to ensure I understood. Knows his job and represents Wingate very well. He is what I call “The Answer Person” he is “The Go to Person” when You need the Best!Thank You!Joe H. Bridgetown
Kim Luken
Kim Luken
15:08 03 May 22
This was my first time using Wingate and I was very happy with the service. My tech Alex was very professional. He was very knowledgeable and explained everything he was doing. I would highly recommend this company.
Jonathan Sweet
Jonathan Sweet
03:49 31 Mar 22
The technician, Alex Miller, was very thorough and did a great job! He was passionate about doing a great job and it was refreshing to see someone on the younger side wanting to do such a good job for the customer. I would highly recommend him! I wouldn’t expect anything less from Wingate!
Lonny Allison
Lonny Allison
14:09 04 Mar 22
My MIL has a "mini split" heat and a/c system in her garage she uses for a part time hobby. She realized her heat had stopped working one Saturday during a cold snap this winter. We'd always heard great things about "Wingate" so we gave them call. They were out first thing Monday morning and had her back up and running within an hour or so. Exceptional response time and communication. A resounding thank you from a very happy son in law. Will 100% use again and recommend in the future.
Abby Spears
Abby Spears
17:09 02 Mar 22
Wingate recently replaced our furnace and AC. I have been in Customer Service most of my life and will tell you all the team members are top notch. Everyone on their team was professional, personable and ready to provide a solution that fit our needs. The technicians that came out to do the installation were knowledgeable and so polite. They answered all the questions I had - and I ask a lot! They made sure to put on shoe covers even though I told them do not worry about it :) It is the small things that go a long way! Even when we called to discuss something that turned out to be user error on our side, they sent someone out right away and followed up to make sure everything was taken care of promptly. Everything is working great and we are so happy we used Wingate. I would highly recommend this company to anyone looking to do any HVAC work. You can't go wrong and again - the Customer Service sets them apart from the competition, that is for sure.
bobby kilgour
bobby kilgour
14:47 18 Feb 22
I was struggling with only having about 3-5 minutes of hot water at my house. Wingate Heating and Cooling replaced my low efficiency water heat with a new high efficiency one. It looks great and FINALLY all the hot water I could need. They were quick to schedule, showed up on time, and were complete within about 5 hours. Scott and Chad were extremely polite and very professional. They got rid of the old water heater and there was 0 clean up required once they left. 100% recommend!
Betsy Wallis
Betsy Wallis
14:20 24 Jan 22
We had a great experience with Wingate. We woke to a cold house and called for same day service. They were quick to respond and Ty and Michael came out to give us options on the repair. We ultimately decided to replace vs repair and Aaron was great to work with and gave us many options to choose from, making sure we understood all of the options and answered our questions. The next day the installation team came out and Chad, Al and Dillon were all great as well. Respectful, knowledgeable and thorough. They were here for a 12 hour shift and didn't leave until we had a warm house and understood the new equipment. We would definitely recommend them for both service and replacement. We are very happy with them!
Melissa Lohman
Melissa Lohman
01:10 11 Jan 22
I wasn't an existing Wingate customer previously, but I am now! I made an "emergency" no heat call on a Saturday morning (after waiting for a company with which I had a 20 year customer relationship for over 3.5 hours). I received a call from Alex, one of the technicians, in very short order with an approximate appointment time for the same day. Alex arrived early (with my permission) and was incredibly personable, professional and extremely hardworking. He made sure to explain everything in detail and showed me everything that was causing the issues. He asked me several times if I had additional questions or concerns. Alex absolutely went above and beyond to make sure I was comfortable not only with the work being done, but with the temperature of my home until the job could be completed. The entire team at Wingate was awesome! 100% recommended!
A R
A R
20:43 17 Dec 21
I used Wingate to replace my water heater. I like that they allowed me to send pictures of my current water heater to give me my estimate instead of sending somebody in person to do an estimate. I believe this made the process much easier and their plumber only had to come to my house once to complete the water heater install. They emailed me my estimate and then we schedule the time to get the water heater installed. Which they were able to do the same day. Wingate was very professional and did a great job. I definitely recommend them and will use them again in the future.
Judy Thomas
Judy Thomas
17:08 03 Dec 21
My furnace went out recently and I contacted Wingate for a quote. They provided information on types of available equipment suitable for my house. They set up an installation for the next day-which I appreciated as the weather was extremely cold. The gentlemen arrived early as scheduled and worked throughout the day nonstop. Installation was completed and guidelines concerning the furnace were explained. The day after installation a follow up was done to review and explain setting of new thermostat.Definitely professional and caring people and would recommend to everyone.