Reviews

Plumber and HVAC Customer Reviews

Wingate has been pleasing customers in Hamilton County, OH, and nearby since 1968. Our customer service, quality work and professional demeanor are second to none. Need more reassurances? Check out the high grades we’ve been awarded through customer reviews.

4.9

Based on 722 reviews

See all reviews Write a review

Dave Klotz

17:47 11 Oct 22

I recently had Wingate out to my house for a furnace check-up as part of their annual Maintenance Plan. (the plan is only $9.99 a month and includes a ton of great incentives) Prior to the appointment, I received multiple reminders with detailed information, including a picture of who was going to be at my home. Alex called to let me know he was about 10 minutes out, asking if the timing was still convenient for me ... and even asked about any pets to be aware of, or young children who may be napping! Extremely thoughtful. When he arrived he had a new trainee with him, Robbie. They were both exceedingly professional, courteous, and knowledgeable. They performed the furnace inspection in a very timely manner and reviewed every possible next step with me regarding maintenance, cleaning and part-replacement options ... with no high pressure. Perfect job.A+ service and highly recommend!

NAtalie Akin

00:49 06 Oct 22

This was my first time ever needing a plumbing service and Wingate did such a fantastic job! For starters, they were able to set me up with an appointment very quickly and kept me up to date in the lead up to my appointment. The service technician, Ty, provided excellent customer service. He clearly explained every step of the process and all of my different options to remedy my issue while answering any questions I had. After the service, I got a bag of caramels in the mail which was a fun surprise. The customer service was top-notch at every step— friendly, professional, & fast. I will definitely look to Wingate for any future heating/cooling/plumbing needs.

Nic Black

18:12 15 Aug 22

Alex and Dakota did a great job. Called Sunday for non emergency service and Wingate had it done by Monday afternoon, and had called to get the appointment set by 8 AM. We have used them several times and it's always this way. Techs are helpful, knowledge, and professional. Office communication is REALLY good as well. I Appreciate this type of above and beyond service from any service company. THANKS Wingate!

Pamela Hulme

18:43 20 Jul 22

I’ve used Wingate before and have always been satisfied with their service. I have an older air conditioner and they come out once a season to check it out and have never pushed me to get a new one. Our air conditioner stopped cooling the other night and they were quick to call back. They came out early the next morning and found it neede a capacitor. They replaced it and we were back in business. Great job and friendly service.They came back a few years later and replaced our air conditioner, they did a great job and were very reliable. Came on time and had it done in 4-5 hours. Justin and Justin did a great job.

Cassie Nedeljko

12:29 15 Jul 22

When my A/C stopped working in the dead of summer I had no idea what to do… luckily, my friend mentioned Wingate and I’ve never been so pleased by a professional service. They were quick, responsive, professional, knowledgeable, friendly and made me feel 100% comfortable. I couldn’t believe how quickly they diagnosed my problem and sat down with me to make sure I fully understood my options moving forward. Couldn’t recommend this company more!!!I worked with Alex, Justin, Justin & Aaron - all were absolutely amazing!

Ally Willauer

02:21 13 Jul 22

Our AC went out on a very hot summer day, and Wingate responded quickly to our inquiry that morning.By the afternoon, Ty was at our house for the repair. He walked us through the issues and estimates for repair. Given the age of our HVAC system, we also asked for quotes to have it replaced. Aaron was fantastic. He was extremely patient and knowledgeable, providing us with the information we needed to make an informed decision. Shortly thereafter, Nate and Justin were out to replace both the AC and furnace. They demonstrated the new units and explained how to use the new equipment. All team members were polite, professional, and punctual (always calling ahead of time as a courtesy). It is evident throughout their consistent communication that Wingate truly has the customers’ best interests in mind. We highly recommend Wingate!

Sadie Mintkenbaugh

22:34 11 Jul 22

Our A/C has not been holding up to the heat outside and Wingate was able to help us out right away! We gave them a call and Ty and Robby showed up the same day to help. They gave us a detailed run down of the issue and recommended what steps to take next. Ty and Robbie were super professional, very kind and I would absolutely recommend them to anyone! Thanks so much for providing outstanding service.

V G

20:55 11 Jul 22

I moved into a new condo back in the Fall and finally had time to call for service for the Spring/Summer timing. Many individuals in my condo building use this company. I was originally considering using my own prior company that had installed my new system in my old condo. But since so many of my new neighbors used Wingate, I thought it would be a good idea to use a company that is already knowledgeable of our building.I’m VERY pleased with the Customer Service with Wingate today. Ty and his apprentice, Robby, were very helpful in providing answers to all of my questions. As it is a whole new setup and new to me (vs my prior condo) in how this condo building was setup in my maintenance room.These days, helpful (& willing to spend the time needed) customer service is hard to come by and Wingate went above and beyond to make me feel comfortable and satisfied with my new condos setup and what was needed to keep it clean and running going forward till my fall/winter serviceExtremely friendly service, professional and courteous. I have just signed up for the monthly maintenance plan to continue with them in the future. Kudos to the entire team!

Raf Alejandro Fernandez

21:19 05 Jul 22

Ty and Robbie were very professional and courteous. Nice to talk to. Ty explained to me on what Iam going to expect with the job service. Very thorough. Wingate Heating and Cooling was suggested by my sister to me. I’d actually called someone before to come to fix the A/C problem. But never heard from them.That’s the reason that I’d called my sister to asked her if she knew anyone that’s reliable to fix my A/C. The bottom line is, I am happy and satisfied with the overall results. I will definitely recommend Wingate to anyone.Thank you Ty and Robbie.

Doug Klueh

16:18 30 Jun 22

First time customer after calling around and trying to find someone to come out in a reasonable time frame to check/clean our AC. Impressed by the communication once I made the appointment - text, email - confirming the appointment, reminder the day before, call the day of - all great communication.Our technician, Dakota, was fantastic! She was very thorough in her inspection both inside and out, documented the entire inspection in pictures (before and after) and walked me through everything before signing off. She also got me signed up for their bi-annual membership program for HVAC system checks. A great value not just for the cost of the Service, but also provides access to 24/7 service if something goes out. Highly recommend and wish more service companies operated this way!!Also great to see a young, ambitious lady like Dakota getting involved in a career in the trades. We need more young individuals embracing the trades for which I am happy to support!

Eric Uhlhorn

18:23 23 Jun 22

Excellent experience from start to finish! I can’t say enough good things about their kind courteous and knowledgeable service. Wingate installed my new furnace and ac unit in one day on one of the hottest days of the year. Very informative and the quality of work/craftsmanship was second to none. My family is forever grateful!

Jason Krall

22:21 17 Jun 22

Wingate was the only HVAC company able to come out and repair our system the same day I called. Our AC went out and with a heat wave coming we needed to get it fixed right away. My technician, Alex Miller arrived on-time, was very professional and gave us great advice on maintaining our system while also fixing our issue quickly. The cost for the service and parts was below what we were expecting as well. Thanks for the great service and response.

Allison Hicks

16:43 07 Jun 22

Wingate has always been professional when they have visited. Technician Alex (that has visited me numerous times over the last year or so while in training and is now here on his own having completed his training) continues to be courteous, efficient, and informative. He's always been respectful, not only of myself and my time but he is also friendly with the animals of the household too :)

Steve Conn (SGConn99)

02:28 27 May 22

Had never heard of Daikin but Aaron challenged me to simply compare them with one of the “big name” companies. I was impressed. The system was installed just two days ago and I have high expectations but if it works half as efficiently as the installers did I shouldn’t be disappointed.The company had been professional and responsive every step of the way…especially since I can be kind of picky when it comes to spending this kind of money. It looks like everything will pay back huge dividends in the long run.Like I said, too early to give too much feedback on the product other than it looks clean and “top of the line”. I’ll check back in with an update after it’s been working through the summer.

Rhiannon Robinson

20:57 24 May 22

After dealing with multiple heating and air companies in the past, Wingate has been by far exceeded all expectations and has been absolutely incredible to work with.Travis and Amanda in the office were fantastic and got me scheduled much quicker than I anticipated.Michael, the technician, was punctual, incredibly knowledgeable, and diagnosed the issue with our AC right away.My overall experience has been nothing short of amazing and I can not recommend the entire Wingate team enough!

David Tabor

19:06 18 May 22

One of the most professional companies around. Every person that I've dealt with has been very courteous, professional and knowledgeable. Thanks to Alex, Aaron, Nate and Justin for excellent work! And finally, thanks Chris for caring for your customers and for your workers! I'll recommend this company to everyone!

Kristen Meere

19:40 13 May 22

Wingate installed a new furnace and AC three (?) years ago, and I was very happy with them at that time. Since then, they've done maintenance on the units. Today, Dakota and Chris came out for routine AC maintenance, and I continue to be very happy with the service. First, it was great to see a woman in this industry. Dakota was very friendly yet professional, knowledgeable, and thorough. She gave me more information than anyone ever has. She made a recommendation but didn't pressure me when I declined. (Chris was great as well, but Dakota seemed to be the primary technician today). I'm happy to recommend them and Wingate.

Lemon Playz

15:25 11 May 22

We were having issues with our AC unit and Ty came out to check it. He was very informative and professional he made sure to explain everything in a way we would understand. He was more than helpful on getting us in the right track to getting our unit replaced. I definitely would recommend this company to anyone!

Kim Luken

03:09 11 May 22

This was my first time using Wingate and I was very happy with the service. My tech Alex was very professional. He was very knowledgeable and explained everything he was doing. I would highly recommend this company.Since my last post I have had a new furnace put in by Wingate. My techs Justin and Dante worked above and beyond to make sure everything was perfect, even staying late till they were sure everything was working. I am very happy with everyone I have delt with and would highly recommend them. Thank you Wingate!

Kim Westendorf

15:48 05 May 22

We had a current HVAC system (furnace/AC) replaced as well as a new ductless mini-split system added in another part of the house. The removal of the old system and the installation of the new happened over a 3-day period, during which the installation team was always on-time, professional, and great about explaining what was happening at each stage of the process. The team encountered some unexpected challenges, but they let us know if anything had to be changed from the original time/equipment estimates and gave us options. The whole team was great, from Nick (who originally discussed our options and gave us our initial recommendations/estimates) to Brett and the whole installation team (Justin, Dante, Nate, and Justin), who really went above and beyond. Highly recommended.

Joe Hall

17:18 04 May 22

Ty was very Professional, Knowledgeable, Courteous, Thoughtful, and took the time to explain each action he took, why he did it and The Results/ Recommendations. He was not in “ Rush Through Mode” and took the time to ensure I understood. Knows his job and represents Wingate very well. He is what I call “The Answer Person” he is “The Go to Person” when You need the Best!Thank You!Joe H. Bridgetown

Kim Luken

15:08 03 May 22

Jonathan Sweet

03:49 31 Mar 22

The technician, Alex Miller, was very thorough and did a great job! He was passionate about doing a great job and it was refreshing to see someone on the younger side wanting to do such a good job for the customer. I would highly recommend him! I wouldn’t expect anything less from Wingate!

Lonny Allison

14:09 04 Mar 22

My MIL has a "mini split" heat and a/c system in her garage she uses for a part time hobby. She realized her heat had stopped working one Saturday during a cold snap this winter. We'd always heard great things about "Wingate" so we gave them call. They were out first thing Monday morning and had her back up and running within an hour or so. Exceptional response time and communication. A resounding thank you from a very happy son in law. Will 100% use again and recommend in the future.

Abby Spears

17:09 02 Mar 22

Wingate recently replaced our furnace and AC. I have been in Customer Service most of my life and will tell you all the team members are top notch. Everyone on their team was professional, personable and ready to provide a solution that fit our needs. The technicians that came out to do the installation were knowledgeable and so polite. They answered all the questions I had - and I ask a lot! They made sure to put on shoe covers even though I told them do not worry about it :) It is the small things that go a long way! Even when we called to discuss something that turned out to be user error on our side, they sent someone out right away and followed up to make sure everything was taken care of promptly. Everything is working great and we are so happy we used Wingate. I would highly recommend this company to anyone looking to do any HVAC work. You can't go wrong and again - the Customer Service sets them apart from the competition, that is for sure.

bobby kilgour

14:47 18 Feb 22

I was struggling with only having about 3-5 minutes of hot water at my house. Wingate Heating and Cooling replaced my low efficiency water heat with a new high efficiency one. It looks great and FINALLY all the hot water I could need. They were quick to schedule, showed up on time, and were complete within about 5 hours. Scott and Chad were extremely polite and very professional. They got rid of the old water heater and there was 0 clean up required once they left. 100% recommend!

Betsy Wallis

14:20 24 Jan 22

We had a great experience with Wingate. We woke to a cold house and called for same day service. They were quick to respond and Ty and Michael came out to give us options on the repair. We ultimately decided to replace vs repair and Aaron was great to work with and gave us many options to choose from, making sure we understood all of the options and answered our questions. The next day the installation team came out and Chad, Al and Dillon were all great as well. Respectful, knowledgeable and thorough. They were here for a 12 hour shift and didn't leave until we had a warm house and understood the new equipment. We would definitely recommend them for both service and replacement. We are very happy with them!

Melissa Lohman

01:10 11 Jan 22

I wasn't an existing Wingate customer previously, but I am now! I made an "emergency" no heat call on a Saturday morning (after waiting for a company with which I had a 20 year customer relationship for over 3.5 hours). I received a call from Alex, one of the technicians, in very short order with an approximate appointment time for the same day. Alex arrived early (with my permission) and was incredibly personable, professional and extremely hardworking. He made sure to explain everything in detail and showed me everything that was causing the issues. He asked me several times if I had additional questions or concerns. Alex absolutely went above and beyond to make sure I was comfortable not only with the work being done, but with the temperature of my home until the job could be completed. The entire team at Wingate was awesome! 100% recommended!

A R

20:43 17 Dec 21

I used Wingate to replace my water heater. I like that they allowed me to send pictures of my current water heater to give me my estimate instead of sending somebody in person to do an estimate. I believe this made the process much easier and their plumber only had to come to my house once to complete the water heater install. They emailed me my estimate and then we schedule the time to get the water heater installed. Which they were able to do the same day. Wingate was very professional and did a great job. I definitely recommend them and will use them again in the future.

Judy Thomas

17:08 03 Dec 21

My furnace went out recently and I contacted Wingate for a quote. They provided information on types of available equipment suitable for my house. They set up an installation for the next day-which I appreciated as the weather was extremely cold. The gentlemen arrived early as scheduled and worked throughout the day nonstop. Installation was completed and guidelines concerning the furnace were explained. The day after installation a follow up was done to review and explain setting of new thermostat.Definitely professional and caring people and would recommend to everyone.